F A Q S

I live in Australia, roughly how long will i wait for my order?

For all our beautiful customers in AUS, our general delivery time is 14 days. (2 weeks)

Will my collar last as my pup grows?

Quick answer is YES! Our collars are extremely adjustable.

How do i clean my pups collar?

We recommend wiping any spots with a damp cloth. If it gets really dirty, you can either pop it in the washing machine in a dedicates bag OR soak it in warm soapy water and air dry.

Why isn't the discount code working?

We offer 15% off for our new site members, as a thank you for signing up with us. We also offer 10% off for our first time customers. These discount codes can only be used once and only once per customer. 

When will my order be shipped?

We aim to ship your order within 24 hrs of making your order. 

What countries can't you ship to?

We are making our best efforts to be able to supply our customers all around the world with our product cuteness! But there are still some countries that we are unable to distribute to. Mostly south American areas. But please email us with any concerns or questions about delivery to your country. admin@jasperandcopupshop.com

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